Cancellation and Refunds
EFFECTIVE DATE: [EFFECTIVE DATE]
1. Month to month, no contract
Tersus is billed monthly in advance at the price shown at signup. There is no minimum term and no cancellation fee. Cancel at any time from Settings, or by emailing support@tersusos.com from the address on the account.
2. What happens when you cancel
Service continues to the end of the billing period you have already paid for, and does not renew after that. You keep full access until that date. Partial periods are not prorated or refunded, because the service was available to you for the whole of it.
3. Refunds
Subscription fees already charged are not automatically refundable. We do refund, in full, where Tersus was unavailable for a sustained period through our fault, where you were charged after a cancellation was confirmed, or where a charge was duplicated in error. Email support@tersusos.com with the invoice number and we will review it and reply within two business days.
4. Pass-through costs
Card and bank processing fees on payments your clients have already made, voice minutes consumed above the included bundle, and text messages sent are pass-through costs paid to third parties on your behalf. These are not refundable once incurred.
5. Annual plans
Annual plans are paid in advance for twelve months. They can be cancelled at any time to stop the next renewal. The unused portion of a current annual term is not refunded except where required by law or under section 3.
6. Before you dispute a charge
If a charge looks wrong, email support@tersusos.com first. We answer within two business days and can resolve a billing error faster than a bank can. A chargeback filed without contacting us freezes the disputed amount for up to 90 days while it is investigated, and we will respond to it with the account record: signup date, plan accepted, invoices issued, service accessed, and the work carried out in the account during the period.
7. Processing
Approved refunds are issued to the original payment method within 5 to 10 business days. We do not refund to a different card or account.
8. Your data on cancellation
We export your clients, properties, jobs, invoices, photos and payout history on request before the account closes, and delete company data after the retention period stated in the Privacy Policy. Your data leaves with you and is never held to make you stay.